Frylite Solutions are currently recruiting for a Customer Care Executive to join the team in Dublin on a full time and permanent basis.
This role will be for 37.5 hours per week, Monday to Thursday 12pm-8pm and Friday 10am-6pm.
Key Job Duties & Responsibilities:
· Handle and action customer inbound calls and email queries
· Responding to all queries within agreed SLA (service level agreement)
· Escalate any customer issues to the Customer Care Team Leader
· Liaising with Commercial, Distribution and Credit Control Departments
· Logging call information on all internal systems including CRM
· Customer data entry and maintenance on all internal systems
· Supplier Portal management (eg Procure Wizard)
· Customer Portal management – registrations and support
· Customer reporting support
Essential Criteria:
· Minimum one year’s customer service experience
· A ‘can do’ attitude and will thrive in a fast paced environment
· Ability to work on own initiative
· Strong communication Skills
· Excellent organisational Skills
· Microsoft skills especially Excel
Desirable Criteria:
· Sage CRM experience